Data is based on 947 reviews submitted on roughly 800 bus companies listed on magicbuscompany.com from April 24, 2008 to March 31, 2009. On average, 16.9% of reviews came in negative (You have an 83% chance of having a good experience if you choose a bus company without doing research.)

1. Poor equipment/old or dirty buses (5.1% chance)
2. Bus arrived late (3.3% chance)
3. Amenities did not work: TV/DVD, AC, Heat or Bathroom (2.5% chance)
4. Bad/rude driver (2.3% chance)
5. Company is hard to reach/Won’t return calls (2.2% chance)
6. Bus broke down (1.9% chance)
7. Charged extra after the trip (1.8% chance)
8. Bus never showed up (1.6% chance)
9. Refused to give a refund (1.6% chance)
10. Driver got lost (1.5% chance)
11. Misrepresented fleet (1.2% chance)
12. Company did not follow through with contract (1% chance)
13. Inadequate space on the bus (.8% chance)
14. Failed to change drivers after 10 hours of driving (.7% chance)
15. Company didn’t follow the itinerary (.7% chance)